Shipping & Delivery
At Zudua.com we offer various shipping options to our customers, our shipping options depends on the geographical location of the customer and the items that have been purchased.
Door To Door Delivery Across Dar-es-salaam.
We offer a home delivery service across Dar-es-salaam. Shipping rates very based on where in Dar-es-salaam you would like your delivery.
We ship Nationwide.
For people requiring delivery outside of Dar-es-salaam, we offer delivery via EMS (To your doorstep) and delivery by using one of the well known bus services (To be collected from the bus service offices).
1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2. Delivery Location
Items offered on our website are only available for delivery to addresses in Tanzania. We also accept orders from international customers who are shipping to addresses in Tanzania only. Any shipments outside of Tanzania are not available at this time.
3. Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Most of the items are dispatched for delivery within 24 hours of order unless there are exceptional circumstances, we make every effort to fulfill your order within maximum of 7 business days of the date of your order.
Business day means Monday to Friday, except holidays.
Please note we do not ship on Sundays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
Products may also be delivered in separate shipments.
4. Delivery Instructions
You can provide special delivery instructions on the check-out page of our website.
The shipping company or delivery personnel might require an ID Proof to verify delivery to the right customer.
5. Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any additional (if any)charges whilst processing your order.
Shipping Rate Estimate Disclaimer
Please note that shipping charges are estimated and do not take into account multiple, oversized packages or insurance. We estimate shipping costs in order to keep shipping costs as minimal as possible. Actual shipping charges will be calculated and added when your order is processed. If there is a significant increase in shipping your order will be held and you will be contacted. We apologize in advance for any inconvenience this may cause you.
If the shopping cart failed to properly calculate shipping cost and your shipping amount was not reflected in your online shopping cart receipt, we will calculate it manually only charging you our actual cost. If you would like to be notified about the shipping amount before we ship your order, please place a note to notify you in the "Special Instructions / Notes" field during checkout. This may be due to the service you selected being unavailable for your location, formatting issues, malformed Postal/Zip codes, items weighing more than standard shipping weights. or your order being split into multiple packages.
6. Damaged Items in Transport
We do our best to package the products so they do not get damaged during delivery. If any item is flammable or fragile we insure we clearly mark them accordingly before shipping the items. Zudua.com is not responsible for any damaged or missing items once delivered to the shipping company.
If you have any questions about the delivery and shipment or your order, please contact us at [email protected]
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